While the Outlook App is the preferred way to access your Microsoft 365 email you can also use the iOS Mail App to access your email. If you are having issues sending/receiving email on your phone try to remove the account and re-add following the steps below. 1. Go to your iPhone or iPad's **Settings** > scroll down and tap **Accounts & Passwords** > **Add Account**. ![Device Settings > Accounts & Passwords](https://support.content.office.net/en-us/media/5052a90e-a1e2-405c-b359-ce7f085579c9.png) ![Tap "Add Account"](https://support.content.office.net/en-us/media/cfa1f632-8bca-4d92-bc2c-e0e454f36917.png) 2. Select **Exchange**. ![Choose Exchange](https://support.content.office.net/en-us/media/28cdb88d-493d-44b4-ac41-7dd0cd4ab880.jpg) 3. Enter your email address and a description of your account. Tap **Next**, and then **Sign In**. ![Exchange Sign In](https://support.content.office.net/en-us/media/ebb5594f-75f2-4369-a9c6-5453b4d7b064.png) ![Tap Sign In if using O365 or tap Configure Manually if you have your organization's server settings.](https://support.content.office.net/en-us/media/fad03316-b26b-4138-b2ee-99039f5ba7d0.png) 4. Enter the password associated with your email account. Tap **Sign in** or **Next**. ![Enter your O365 work or school account password.](https://support.content.office.net/en-us/media/fcbce139-b63f-4346-8655-4e5ccf4ca04d.png) 5. The Mail app may request certain permissions. Tap **Accept**. ![Tap Allow if prompted to give permission.](https://support.content.office.net/en-us/media/dbf99e23-8eba-420c-a9e3-52eb26f3c250.png) 6. Choose the services you want to sync with your iOS device and tap **Save**. You're done!![Account sync settings](https://support.content.office.net/en-us/media/9e812b30-bb1d-4a5b-9c77-9a581e990181.png)